SERVICE NAME

USER/PARTNERS

Details

IPAK SERVICE

MSC-WEC

Europe  

SAF to PARSIAN GULF 

MSC

African 

INDUS SERVICE

MSC

USA

EPIC – II     

CMA -CGM -ANL-NYK-UASC

Europe 

MEX SERVICE

CMA-ANL 

African

FM 3

MSK-SCL-OOCL-ESL

Far East

MANWINGU

MAERSK LINE- SAF MARINE

African

MECL SERVICE

MAERSK LINE- SAF MARINE 

USA
MASIKA SERVICE MAERSK LINE- SAF MARINE Gulf feeder
INDAMEX SERVICE HLL-NYK-OOCL-CMA CGM & ANL USA
EPIC HLL-HSD-NYK Europe
HERCULES SERVICE NYK & NVOCC Far East Feeder
IMEX SERVICE UASC-HANJIN-CHINA SHIPPING-COSCO-CMA CGM West Mediterranean Destination

DP World is continually striving to provide its customers with the best possible service and always endeavours to fulfil the customers’ needs and requirements. In an effort to further improve our services and cater to the needs of our customers in a timely and efficient manner, we have established a Dedicated Customer Service Department under the Marketing umbrella to handle all the queries and reporting needs of the shipping lines exclusively.

The dedicated team is working round the clock to facilitate our valued customers (shipping lines) 24/7 to ensure prompt feedback and timely reporting.

 

  •  Handling shipping line queries.
  •  Handling and monitoring EDI issues, belongs to VIR, IGM, DND
  •  ​Hold / Release containers as per shipping line instructions.
  •  Monitoring and follow up of cross stuffing of containers as per shipping line requests.
  •  Monitoring and follow up for container survey as per shipping line instructions.
  •  Review of shipping line’s complains and follow up.
  •  Coordination and follow up with shipping lines & vendors for reefers, seal issues, DG Stickers.

Contact details are as under:-

Mobile  #   0301-8218618                                                            
Email ID: QICTCustomer.Service@Dpworld.com
Land line 111-786-888 ext.685 till 690

 

 

 

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